Refund policy

Refund Policy

OVERVIEW

At Astromunch Inc., we strive to ensure our customers are completely satisfied with our freeze-dried fruit products. If you are not satisfied with your purchase, we’re here to help. Please read our Refund Policy carefully for information about returns, exchanges, and refunds.

SECTION 1 – RETURNS

Due to the perishable nature of our freeze-dried food products, we generally do not accept returns for reasons of taste preference or change of mind. However, if your order arrives damaged, defective, incorrect, or otherwise unsatisfactory, please contact us as soon as possible so we can make it right.

To be eligible for a return or replacement, your item must meet the following conditions:

  • The item must be unused and in the same condition that you received it.
  • It must be in the original packaging, unopened and sealed.
  • You must provide proof of purchase (order confirmation, receipt, or packing slip).

Exceptions:
For reasons of food safety and hygiene, opened or consumed items cannot be returned unless they are defective or unsafe.

SECTION 2 – DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged, defective, or incorrect item, please notify us within 7 days of receiving your order. To help us resolve the issue quickly, please provide:

  • Your order number
  • A description of the issue
  • Clear photos of the damaged, defective, or incorrect item and packaging

After reviewing your claim, we will offer you one of the following remedies:

  • Replacement of the item (subject to availability)
  • Store credit
  • Full or partial refund to your original payment method

We reserve the right to require the return of the defective or incorrect item before a replacement or refund is processed. We will provide instructions for return shipping if required, and cover shipping costs for approved claims.

SECTION 3 – REFUNDS (PROCESSING AND TIMELINES)

Once your return is received and inspected (if applicable), we will notify you by email regarding the approval or rejection of your refund.

  • If approved: Your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.
  • If you are approved for a store credit or replacement, you will receive instructions for redeeming your credit or tracking your replacement shipment.

Partial Refunds:
Partial refunds may be granted in certain situations, such as items not in their original condition, damaged or missing parts for reasons not due to our error, or late claims. The amount will be determined at our sole discretion.

If your refund is late or missing:

  • Check your bank account or payment provider again.
  • Contact your credit card company or payment provider (it may take some time before your refund is officially posted).
  • If you’ve done all of this and still have not received your refund, please contact us at info.astromunch@gmail.com.

SECTION 4 – EXCHANGES

We only replace items if they are defective, damaged, or incorrect. If you need to exchange your product for the same item, send us an email at info.astromunch@gmail.com with your order number, a description of the issue, and clear photos (if applicable). We will provide you with instructions and, if the exchange is approved, cover the cost of return shipping for defective or incorrect items.

SECTION 5 – SHIPPING RETURNS

If you are instructed to return an item, you should mail your product to the address we provide in our return instructions.

  • Please do not send your purchase back without contacting us first and receiving return authorization.
  • You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (defective, damaged, or incorrect items). Shipping costs are non-refundable except in cases of our error.
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

SECTION 6 – NON-RETURNABLE & NON-REFUNDABLE ITEMS

Certain types of items cannot be returned or refunded, including:

  • Perishable goods (such as food products) that have been opened, unsealed, or consumed, unless defective or unsafe.
  • Gift cards or promotional codes.
  • Sale items or clearance items (unless they are defective or damaged upon arrival).

SECTION 7 – EXCEPTIONS

  • Perishable Goods: For health and safety reasons, we cannot accept returns of opened or used perishable products unless the product is defective, damaged, or unsafe for consumption.
  • Sale Items: Only regular priced items may be refunded. Sale or promotional items are final sale unless they are defective or damaged upon arrival.
  • Custom Orders: Custom or special orders are non-refundable unless defective or damaged.

SECTION 8 – POLICY SUMMARY & REMINDER

  • Due to the nature of our products, we recommend that customers inspect all items immediately upon receipt.
  • Please contact us within 7 days of receiving your order for any issues.
  • Refunds, replacements, or store credits are only issued for eligible cases as described above.
  • We reserve the right to deny any return, exchange, or refund that does not comply with this policy.

SECTION 9 – CONTACT INFORMATION

If you have any questions about our Refund Policy, wish to request a return, or need help with a damaged or defective product, please contact us at:

Astromunch Inc.
Email: info.astromunch@gmail.com

Please include your order number and relevant details with your inquiry for the fastest service.